PRIVACY POLICY
FORGE ADOUR attaches great importance to the protection of your privacy. In the course of our activities, in particular when you interact with us and/or our products and services, we process information that may directly or indirectly concern you. The purpose of this policy is to provide you with information about the processing of your personal data by FORGE ADOUR.
WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
The company responsible for processing your data is FORGE ADOUR, a simplified joint stock company with capital of 73,472.00 euros, whose registered office is located at 66 Avenue Du 8 Mai 1945, 64100 BAYONNE - France - Registered with the Bayonne Trade and Companies Register under number 352 651 673.
DATA PROCESSED ABOUT YOU
In accordance with the principle of relevance and minimization of personal data, FORGE ADOUR SAS will only process personal data that is strictly necessary for the purposes listed in this notice.
This personal data falls into the following categories:
- “Identity data”, such as your first and last name, date of birth and title ;
- “Contact data”, such as your billing and/or delivery address, e-mail address and telephone number;
- “Household data”, such as the number of people in your household;
- “Correspondence Data”, such as e-mails or letters sent between you and FORGE ADOUR SAS;
- “Payment data”, such as your payment details;
- “Product and Service Data”, such as details of the products and/or services you have purchased from us;
- “Account Data”, such as your username and password, purchases or orders you have made, your interests, comments and survey responses ;
- “User profile data”, such as wellness data or dietary preferences ;
- “Usage data”, such as information relating to your use of our websites and/or applications or the contents of your shopping cart, where applicable ;
- “Technical data”, such as your Internet Protocol (IP) address, your connection data, your browser type ;
- “Product location data”, such as the general location of IoT products whose functions depend on their location (such as air quality analysis functionalities, etc.); and
- “Marketing and communication data”, such as your marketing and communication preferences.
In most cases, this data is collected directly from you. In most cases, this data is collected directly from you. However, it may also be collected from third parties (for example, other FORGE ADOUR entities, etc.).
In general, the provision of your personal data is voluntary. However, in certain circumstances, FORGE ADOUR SAS may be required by law to process your personal data in order to comply with applicable legislation. In other cases, even if the collection of your data is not required by law, we must collect your data because it is a contractual requirement or a requirement necessary to enter into a contract with you. Thus, if you refuse to provide us with the corresponding personal data, FORGE ADOUR SAS will not be able to sell you its products/supply you with the corresponding services.
PURPOSES OF DATA USE
FORGE ADOUR SAS processes personal data belonging to the above-mentioned categories for the following purposes.
Managing your user account
| Goals | Legal basis |
| Provide you with a secure user account with accurate information. | The processing is necessary for the performance of a contract to which you are a party or to take steps prior to the conclusion of a contract. |
Navigation, use and customization
| Goals | Legal basis |
| To provide you with personalized content and offers (notably on the basis of personal data collected through the use of cookies or similar technologies). | Processing is based on your consent. |
| Get to know you and your preferences better, based on your interactions with our products, services and content (including on social media platforms) or our communications. | The processing is necessary for the purposes of legitimate interests to satisfy your request for assistance or information. |
| To allow you to leave a comment or an evaluation on our site. | To allow you to leave a comment or an evaluation on our sites/applications. |
Purchasing and ordering
| Goals | Legal basis |
| To manage your shopping cart, orders and out-of-stock alerts (including shipping, tracking, billing and handling of any complaints). | The processing is necessary for the performance of a contract to which you are a party or for the completion of steps prior to the conclusion of a contract. |
| To process your orders | The processing is necessary for the performance of a contract to which you are a party or for the completion of steps prior to the conclusion of a contract. |
| To inform you of any product recalls or safety issues | The processing is necessary to comply with a legal obligation to which we are subject |
Customer service
| Goals | Legal basis |
| To manage your communications and customer service requests | The processing is necessary for the purposes of legitimate interests to satisfy your request for assistance or information |
Communications, investigations and operations
| Goals | Legal basis |
| To manage your subscription to our marketing communications (such as, where applicable, e-mails, SMS, notifications, etc.) and to use information relating to your contact preferences to send you personalized information and/or offers, respecting your choices in this respect | Processing is based on your consent |
| To enable you to take part in competitions or operations, or to receive refund and sponsorship offers | The processing is necessary for the performance of a contract to which you are a party or for the completion of steps prior to the conclusion of a contract. |
| To enable you to participate in surveys | Processing is based on our legitimate interest in evaluating and improving our products and/or services. |
| To allow you to participate in test sessions relating to our products and services. | Processing is based on your consent |
Autres
| Goals | Legal basis |
| To understand how our sites/applications are used and to improve their operation and security (in particular on the basis of personal data collected through the use of cookies or similar technologies). | Processing is based on your consent. |
In some cases, we will produce statistics, market research and analyze trends in order to improve our products and services. To do this, we will use anonymous information in aggregate form, which means that it will not be possible to identify you personally, either directly or indirectly.
WHO CAN ACCESS YOUR DATA?
In compliance with applicable data protection legislation, personal data may be shared with third-party recipients belonging to the following categories:
- commercial partners (such as companies taking part in co-branding events with FORGE ADOUR SAS);
- technical service providers (such as hosting and/or software providers);
- marketing service providers (such as advertising agencies, opinion/verification providers, market research consultants or companies that enable us to run prize draws, competitions and/or promotions)
- customer relations service providers (such as customer service/satisfaction providers, sales support service providers)
- sales and logistics service providers (such as sales support, logistics and/or transport companies);
- Professional advisors or consultants (such as external auditors, lawyers, bankers, accountants and insurers),
and, more generally, any person or entity to whom we are required to disclose data by order of a court of competent jurisdiction, governmental, tax or other regulatory authority, law enforcement or similar body. Where they are not located in your country of residence, the above-mentioned recipients are generally located in the European Economic Area and/or in countries that offer an adequate level of protection for personal data.
However, in certain cases, personal data may be transferred to a country that does not provide an adequate level of privacy protection. In such cases, FORGE ADOUR will ensure that appropriate safeguards are in place, such as the use of “standard contractual clauses” as adopted by the European Commission (for more information, click here).
Where appropriate, we will also ask for your consent to the transfer of your personal data.
DATA RETENTION PERIOD
Your personal data will be kept only for as long as is necessary to achieve the purposes for which we collected it (taking into account any applicable limitation periods for the establishment, exercise or defense of legal claims).
In determining the appropriate retention period for personal data, we take into account the amount, nature and sensitivity of the personal data, the potential risk of harm resulting from the unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes by other means, as well as applicable legal requirements.
In certain circumstances, we may anonymize your personal data (so that it can no longer be associated directly or indirectly with you) for research or statistical purposes, in which case we are entitled to use this information for an unlimited period of time.
YOUR MARKETING PREFERENCES
In accordance with your preferences, if you have agreed to receive such communications, we may send you promotional and commercial offers likely to be of interest to you on products and services offered by FORGE ADOUR SAS by mail, e-mail, SMS and push notifications, and from our partners, where applicable. You may opt-out of receiving such marketing messages at any time.
WHAT ARE YOUR RIGHTS?
Depending on the situation, you have rights relating to the processing of your personal data:
- The right of access, which means that you can request access to your personal data.
- The right of rectification, which means that you can ask us to correct personal data concerning you that is inaccurate or not up to date.
- The right to erasure, which means that, under certain circumstances, you can ask us to erase your personal data.
- The right to object, which means that, in certain circumstances, you may object to the processing of your personal data.
- The right of limitation, which means that you can, in certain circumstances, request that your personal data be processed in a limited manner, for example when you dispute the accuracy of the personal data or if you have raised an objection to the processing.
- The right to portability, which means that you can request that your personal data be exported in a machine-readable format, where the processing of such data is carried out by automated means and is based on a contract or your consent.
- The right to withdraw consent, which means that, where processing is based on your consent, you may withdraw that consent at any time. However, such withdrawal will not affect the lawfulness of the processing activities prior to its withdrawal.
You also have the right to define directives concerning the conservation, deletion and communication of your personal data after your death.
Finally, you have the right to lodge a complaint with the supervisory authority in your country of residence or when you feel that a problem has arisen in connection with the use of your personal data.
If you wish to exercise your rights, please see the contact section below.
CONTACT US
You can exercise your rights by going directly to the contact section of our website. You can also contact our customer service department by e-mail at contact@forgeadour.fr.
For general questions relating to privacy protection that do not concern the exercise of your rights, you can contact us at contact@forgeadour.fr.
